Return Policy
Last updated:
This Return Policy explains how Zythorinkhit handles returns and refunds for Nexavelle products purchased through authorised channels referenced on this website.
Geography and applicable rules
Our business address is in Vancouver, British Columbia, Canada. Consumer protection rules in your province, territory, or country may add rights or timelines beyond this Policy. We apply this Policy together with any mandatory local requirements.
Eligibility
To be eligible for a return, items should be unopened, in original packaging where safety seals apply, and returned within the window stated on your order confirmation or invoice.
Process
| Step | Description |
|---|---|
| 1 | Contact us using one of the identifiers in the footer and include your order reference. |
| 2 | Receive return instructions, including the shipping address and any reference code. |
| 3 | Send the parcel with tracking. Risk of loss during return transit may follow carrier terms. |
| 4 | After inspection, refunds are processed to the original payment method where possible. |
Non-returnable items
Opened consumable products may be excluded from return where hygiene or safety regulations apply. Custom or final-sale items will be labelled at purchase.
Shipping costs
Unless the return is due to our error or a defective product confirmed after review, outbound and return shipping costs may be deducted from the refund or charged separately as stated in your case.
Chargebacks
We encourage you to contact us before initiating a payment dispute so we can review facts and timelines together.
Contact
Zythorinkhit, 3030 Main St, Vancouver, BC V5T 3G5, Canada. Footer text lists additional contact identifiers.